Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
General Questions
Q: What is GlowMoto?
A: GlowMoto is an innovative LED car sticker that allows you to easily customize your vehicle's appearance with personalized designs, text, animations, and more.
Q: Where is GlowMoto available?
A: GlowMoto is currently available in North America (USA, Canada) and Australia.
Q: How do I buy a GlowMoto?
A: You can purchase GlowMoto products directly from our Shopify online store.
Q: How much is the shipping fee?
A: Our products are free shipping.
Product Features
Q: What can I display on my GlowMoto?
A: You can display custom text, emojis, designs, animations, upload images/GIFs, and choose from a wide variety of pre-set effects. Select models also support displaying real-time information (such as speed, time, etc.).
Q: What sizes are available?
A: GlowMoto is available in multiple sizes to fit different vehicle types and window sizes. Please refer to the specific product page for detailed information.
Q: What colors can GlowMoto display?
A: GlowMoto uses full-color LEDs, capable of displaying millions of colors.
Q: Is GlowMoto weatherproof?
A: Yes, GlowMoto is designed to be waterproof, dustproof, and resistant to high temperatures, making it suitable for all weather conditions.
Installation & Setup
Q: How easy is it to install GlowMoto?
A: Installation is very easy, just like applying a regular sticker. Clean the window surface, peel off the adhesive backing, align and stick the GlowMoto, then connect the USB power supply. The whole process requires no tools and takes about 10 minutes to complete. Each product comes with detailed installation instructions.
Q: Do I need any special tools to install GlowMoto?
A: No, you don't need any special tools to install GlowMoto.
Q: How do I connect GlowMoto to my phone?
A: GlowMoto connects to your smartphone via Bluetooth. Download and install our app (available for iOS and Android), turn on Bluetooth, and then search for and connect to your GlowMoto device within the app.
Q: Can I control GlowMoto with a remote control?
A: Yes, in addition to the mobile app, you can also use the included remote control to control GlowMoto.
Usage & Safety
Q: Is it legal to use GlowMoto on public roads?
A: Traffic laws may vary by region. We recommend that you consult your local regulations. Generally, as long as the display does not flash too quickly or is too bright to distract other drivers, and does not obstruct the driver's view, the use of such products is permitted in most areas. We also recommend using more complex animation effects when parked or driving at low speeds.
Q: Will GlowMoto drain my car battery?
A: GlowMoto is designed to be energy-efficient and will not significantly drain your car battery under normal use. However, if you park for a long time without turning off GlowMoto, it may consume a small amount of power.
Q: How do I clean my GlowMoto?
A: You can clean the surface with a soft damp cloth. Avoid chemical cleaner.
Troubleshooting
Q: My GlowMoto won't connect to the app. What should I do?
A: Please try the following steps:
1. Make sure your GlowMoto is powered on.
2. Make sure your phone's Bluetooth is turned on.
3. Make sure you have the latest version of the GlowMoto app installed on your phone.
4. Try restarting your GlowMoto and your phone.
5. If the problem persists, please contact our customer support.
Q: App crashes. What should I do?
A: Ensure that you have the latest APP version, and restart your phone. If the problem persists, please contact our customer support.
Shipping & Returns
Q: What is your return policy?
A: We have a complete return policy, please check our dedicated page for details. [Return Policy Link] <-- *Replace with your actual return policy page link.*
Q: How long does the shipping take?
A: It usually takes x-x business days to deliver, depending on your location. <-- *Replace x-x with your actual shipping time frame.*